

5Major ISO standardsRe-certification audit leadership and support
PSM’s role
- Interim head of health, safety and quality
- Direct reporting line to the COO
- Coaching for ISO leads, quality managers and advisors
Quickline Communications
Strengthening management systems across five ISO standards
Read the case study- The challenge
- A resource gap in the health, safety and quality department, with compliance to maintain across five major ISO standards and a new Head of Health & Safety to recruit.
- Our involvement
- PSM headed up the health, safety and quality function with a direct reporting line to the COO, coached and mentored internal advisors, quality managers and ISO leads, and led the ISO re-certification audit for five major standards.
- Results
- Compliance: five business-critical ISO standards and key H&S legislation maintained
- Enhanced capabilities: internal capability built through coaching and mentoring
- Stakeholder trust: built at all levels of the business



