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Case study | ISO consultancy
Quickline Communications - Leading on Health & Safety and ISO Re-Certification Audits for 5 Major Standards.
Leading Quickline's health, safety, and quality department by providing interim support, staff coaching, mentoring, and ensuring compliance with 5 major ISO standards.
- Client
- Industry
- Telecommunications & Infrastructure
- Service
- ISO consultancy and interim H&S leadership
- Project scope
- Health, safety and quality department; ISO re-certification audit for five standards
- Location
- United Kingdom
The challenge
Quickline Communications is a leading provider of broadband services, specialising in delivering high-speed internet to rural and hard-to-reach areas.
The client faced several challenges, including identifying and filling a resource gap in the health, safety and quality department to ensure compliance with five major ISO standards. They also needed to manage health and safety functions while engaging with stakeholders, and to support the recruitment of a new Head of Health & Safety.
Our approach
Interim leadership
Headed up the health, safety and quality function, with a direct reporting line to the COO.
Coaching and mentoring
Coached and mentored internal health and safety advisors, quality managers and ISO leads to build internal capability.
ISO re-certification audit
Led the ISO re-certification audit for five major standards.
Stakeholder engagement
Managed health and safety functions with internal and external stakeholders through build partner meetings and audits.
UK-wide support
General health and safety support across Quickline’s UK operations, including consistent fire and safety practices.
Outcomes & impact
- Took responsibility for health and safety compliance as interim Head of Health & Safety
- Maintained compliance with five business-critical ISO standards and key health and safety legislation
- Built internal capabilities through coaching and mentoring at all levels of the business
- Built trust at all levels of the business
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